Terms of Use, Acceptable Use Policy and EULA

1.1. These Terms of Use govern all access to the Heuristic Systems platforms (the “Services”), whether you reach them directly, through a partner, or on a trial.

1.2. If you access the Services under a written agreement between your organisation and HS Inc — or between your organisation and a partner who resells them — that agreement governs the commercial relationship. These terms govern your use. Where they conflict, the written agreement prevails.

1.3. By accessing the Services you accept these terms. If you do not accept them, do not use the Services. If you accept on behalf of an organisation, you confirm you have authority to bind it.

2.1. Accounts are issued to named individuals and must not be shared. Anything done through your account is treated as done by you.

2.2. You must provide accurate registration information, keep your credentials secure, and tell us promptly at security@hsinc.ai if you suspect unauthorised access.

2.3. You must be at least 18 and legally capable of entering a contract.

3.1. You keep ownership of the content you submit. You grant us the licence we need to host, process and display it in order to provide the Services.

3.2. You are responsible for having the right to submit your content, and for its accuracy and legality — including any consent needed where it contains personal data.

3.3. We process personal data as described in our Privacy Notice, and where a data processing agreement is in place, under that agreement.

3.4. We may use aggregated, de-identified data to operate, secure, benchmark and improve the Services. This never identifies you or your organisation.

The same substance as clause 8 of the Master Agreement, restated because most users of the Services never see that agreement.

4.1. The Services produce Outputs — scores, ratings, diagnostics, benchmarks, recommendations, assessments and reports.

4.2 Outputs are decision-support tools only. They are not professional, legal, financial, employment, medical or investment advice, and they are not a substitute for your own judgement or for advice from a qualified adviser.

4.3. We do not warrant that any Output is accurate, complete, current or suitable for any particular decision, and we give no warranty as to any outcome arising from acting on one.

4.4. Some features use automated or AI-assisted scoring and generation. Where they do:

• the result is a draft that requires human review before it is used or shared;
• it may contain errors or omissions that look plausible; and
• you remain responsible for reviewing it and for any decision you take.

4.5. You must not present an Output to anyone as carrying a certification, assurance or guarantee that we have not given in writing.

4.6. You are solely responsible for decisions you take in reliance on an Output.

5.1. We aim to keep the Services available but do not promise they will be uninterrupted or error-free. Availability commitments, where they exist, are in your organisation’s agreement.

5.2. We may modify, add or withdraw features. Where a change materially reduces a core function, we will give reasonable notice to the organisation that holds the subscription.

5.3. We may perform maintenance, and will use reasonable efforts to schedule disruptive maintenance outside business hours.

6.1. We may suspend or terminate access immediately where we reasonably believe there is a breach of the Acceptable Use Policy, a security or legal risk, or non-payment.

6.2. Where practicable and lawful, we will give notice first and an opportunity to fix the problem. Where the risk is serious, we may act first and notify afterwards.

6.3. You may stop using the Services at any time. Your organisation’s agreement governs refunds; these terms create no refund right.

7.1. We and our licensors own the Services, their content and all rights in them. You get only the rights these terms and your organisation’s agreement give you.

7.2. You must not use our trade marks without written permission.

7.3. If you send us feedback, we may use it without obligation to you.

8.2. We are not liable for loss of profit, revenue, business, goodwill, opportunity or data, or for indirect or consequential loss.

8.3. Where you access the Services under an organisational agreement, that agreement’s liability cap applies. Where you access them with no such agreement — on a trial or free tier — our total liability to you is limited to USD 100.

8.4. Nothing here excludes liability that cannot lawfully be excluded.

8.5. These limits are a reasonable allocation of risk and reflect the basis on which the Services are offered.

9.1. These terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. The state and federal courts of Delaware have exclusive jurisdiction.

9.2. You waive any right to a jury trial and to participate in a class or representative proceeding.

9.3. We may update these terms. Material changes take effect 30 days after we post them or notify the subscribing organisation. Continued use after that is acceptance.

9.4. If a provision is unenforceable it is severed and the rest continues.

9.5. Questions: legal@hsinc.ai.

Break the law or harm people

• use the Services for any unlawful, fraudulent or deceptive purpose;
• infringe anyone’s intellectual property, privacy or other rights;
• upload content that is defamatory, harassing, or that depicts or promotes abuse.

Attack or undermine the Services

• probe, scan or test the vulnerability of any system without our written permission;
• breach or circumvent authentication, rate limits, usage limits or access controls;
• introduce malware, or interfere with any other user’s access;
• attempt to access data that is not yours.

Misuse the platform commercially

• share, sell or transfer your account credentials;
• resell, sublicense or provide third-party access unless your agreement expressly permits it;
• scrape or bulk-extract content or Outputs except through a documented API within its limits;
• use the Services or Outputs to build or train a competing product or model;
• reverse engineer, decompile or disassemble any part of the Services.

Misuse Outputs

• present an Output as certified, assured or guaranteed when it is not;
• present an AI-assisted draft as a reviewed human conclusion;
• use an Output as the sole basis for a decision that materially affects an individual — including employment, promotion, discipline, credit or benefits — without human review by someone competent to make it.

Misuse personal data

• submit personal data without the rights and consents needed;
• submit special-category data, health records, payment card data, or government identifiers unless your agreement expressly provides for it.

2.1. We may investigate suspected breaches and cooperate with law enforcement.

2.2. We may remove or disable content, and suspend or terminate access, where we reasonably believe this policy has been breached.

2.3. Where the risk allows, we will notify first and give a chance to fix it. Where it does not, we may act immediately.

2.4. We may set and enforce technical limits — rate limits, quotas, and concurrency caps — to protect the Services for everyone.

Report abuse or a security issue to security@hsinc.ai. We investigate every report. Please do not publicly disclose a security issue before we have had a reasonable opportunity to address it.

1.1. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Services for your organisation’s internal business purposes, for as long as your organisation’s subscription remains in effect and you comply with these terms.

1.2. The licence is to use the Services as provided. It grants no right to any copy of the software, no right in source code, and no right to modify, distribute or create derivative works.

1.3. Your account is personal to you and must not be shared or transferred.

2.1. Anything in the Acceptable Use Policy.

2.2. Copying, modifying or creating derivative works from the Services, their documentation or their Outputs, except as needed for your organisation’s ordinary internal use.

2.3. Using the Services on behalf of any organisation other than the one whose subscription you hold an account under.

2.4. Removing or obscuring any proprietary notice.

3.1. Subject to your organisation’s agreement and to payment of fees, you may use Outputs for your organisation’s internal business purposes, and may include them in deliverables to your organisation’s own clients where your organisation’s agreement permits.

3.2. Part 1 clause 4 applies in full: Outputs are decision support, and AI-assisted Outputs are drafts requiring human review.

3.3. Where you share an Output outside your organisation, you must not misrepresent what it is, and you must disclose where it was AI-assisted.

The Services include third-party and open-source components licensed under their own terms, listed in our third-party components notice, available on request from legal@hsinc.ai. Those terms prevail for those components.

5.1. This EULA runs while your account is active.

5.2. It ends automatically when your account or your organisation’s subscription ends, or if you breach it.

5.3. On termination you must stop using the Services. Outputs already lawfully delivered to your organisation’s clients are unaffected.

6.1. Part 1 clauses 8 and 9 apply to this EULA and are incorporated here.

6.3. This EULA is governed by the laws of the State of Delaware, USA, and the Delaware courts have exclusive jurisdiction.