Privacy

What this website collects

Very little, and only when you act. This page covers the website. How the platforms handle learner and programme data is a separate matter, described on our security and privacy page.

What we collect

Browsing these pages requires nothing from you. We collect information in exactly three situations.

What you type into the contact form

Your name, email address and message, plus your organisation and a subject line if you choose to give them. You decide what to put in the message, so please do not include sensitive personal information you would not want held in a business record.

How you arrived, if you came from a campaign

If a link you followed carried campaign parameters (utm_source, utm_medium, utm_campaign, utm_term, utm_content), we record them. We also record the referring website when it is not one of our own pages. This is stored in your browser for the current tab only, is never sent anywhere until you submit the form, and is discarded when you close the tab.

Your light or dark mode preference

Stored in your browser so the site does not flash the wrong theme on your next visit. It never leaves your device.

What we do not do

No analytics. We do not use Google Analytics, a tag manager, or any product that builds a profile of your visit.
No advertising or tracking cookies. In fact this site sets no cookies at all; the two things we remember use your browser’s own storage.
No third-party scripts. Nothing on these pages loads code from another company, so no one else observes your visit.
No selling or sharing. We do not sell personal information and we do not pass it to anyone for their own marketing.

Where your enquiry goes

Submitting the contact form creates a record in our own project-management system, which is where we track enquiries so that none is lost and someone is accountable for replying. It runs on infrastructure we operate rather than a third-party CRM, and the record holds what you submitted along with the campaign details described above. Access is limited to the people who need it to respond to you.

We use campaign information to understand which of our activities bring people to us. It is attached to your enquiry rather than used to build a profile of you, and we do not track you across other websites.

How long we keep it

We keep your enquiry for as long as we are dealing with it, and for up to 24 months after our last contact with you, so that we have context if you get back in touch. If a working relationship begins, the records that relationship generates are kept for as long as it lasts and for as long as we are then required to keep business records. Ask us to delete your enquiry sooner and we will, unless we are legally required to retain it.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Just write to us and say so. You do not need to use a particular form of words, and we will not ask you to justify the request.

If you would rather we did not record how you found us, remove the campaign parameters from the link before you open it, or open the site in a private window. The form works exactly the same either way, and we would rather you contacted us without attribution than not at all.

Changes

If what we collect changes, this page changes with it. We would rather describe the position accurately than keep a policy broad enough to cover things we do not actually do.

Asking us about this

Questions about this page, or a request about your own information, can go through the contact form or directly to the team.